Cab booking in Pune: how it works, start to finish

There are three ways to start. WhatsApp on +91 84467 81432 is fastest and leaves you a written record. A phone call to the same number works if you would rather talk it through. The website booking form lets you enter pickup, drop and date, and shows the fixed total before you continue.

Whichever you use, the desk needs the same five things: pickup address, drop address, date, pickup time and passenger count. Add luggage count for airport runs, and flight number plus terminal if you are being collected from an airport. Everything else is optional detail that speeds up confirmation.

You then get the quote as a single number. That number is the whole fare — tolls, driver allowance and 5% GST are already inside it. It is not an estimate range and it does not change afterwards for traffic, weather or time of day. Once you accept it, vehicle allocation follows and the driver name and number are shared before pickup.

Payment is by UPI, credit or debit card, net banking or cash, and corporate accounts can be invoiced monthly instead of paying per trip. GST invoices are issued when you supply company name, GSTIN and an invoice email at booking time.

Bookings can be modified up to one hour before the scheduled pickup — time, pickup point and passenger details. Tell the desk on the same WhatsApp thread and the change is reconfirmed in writing.

Cancelling more than two hours before pickup costs nothing and is refunded in full. Between one and two hours before pickup a 25% charge applies. Under one hour, or a no-show at the pickup point, is 50%. Refunds go back to the original payment method — one to three business days for UPI, five to seven for cards and net banking. Corporate bookings are adjusted on the next invoice.

If GoZevv has to cancel, you get a full refund immediately and the team attempts an alternative vehicle at no extra cost. The complete policy, including no-show and modification terms, is on the refund and cancellation page.