Cancellation & Refund Policy
Our transparent terms for booking cancellations, transfer modifications, and payment refunds.
1. Cancellation Timelines
At GoZevv, we understand that executive schedules and flight timetables change. We offer flexible cancellation policies based on pickup windows:
- Free Cancellation: You can cancel your scheduled outstation or airport transfer up to **12 hours before** the designated pickup time for a 100% refund.
- Late Cancellation: Cancellations made inside the 12-hour window prior to pickup may attract a cancellation fee of 15% to cover driver coordination and dispatch mobilization.
2. Booking Modifications
You can adjust travel times, terminals, or pickup dates free of charge up to 6 hours before pickup by contacting our 24/7 operations desk at **+91 84467 81432**. Flight delay offsets do not count as cancellations, as our desk tracks flight telemetry dynamically.
3. Refund Processing
Eligible refunds for pre-booked travel are processed directly back to your original payment channel (UPI, Card, or Bank account) via our payment gateway (Razorpay). Refund processing typically completes in **5 to 7 business days** depending on banking clearance timelines.
4. Contact Our Payment Desk
For immediate assistance with cancellations, payment status, or refund requests, please email **contact@gozevv.in** or call **+91 84467 81432**.